Issue #14 – New Year – New Vision – What’s Your “WHY”?

Issue #14 – New Year – New Vision – What’s Your “WHY”? 2014 can be an abundant year for you and your practice. A key contributing factor is for the practice leader to define his or her joy – the very root of what makes the leader happy in both personal and professional life –…

How Can I Create a Proper Mission Statement for my Medical Practice?

Creating a mission statement for your Medical Practice Medical practices consistently have similar goals. Those might be to “First, Do No Harm,” or “To achieve excellent patient outcomes” or “To grow every year.”  These fall under what YellowTelescope calls IGWS sayings – “It Goes Without Saying.”  Of course, every doctor and medical team wants to…

Issue #13 – The Power Of Habit

Issue #13 – The Power Of Habit For those readers who have listened to any YT Executive Team Member speak, you have likely heard one of our core beliefs: “We are not consultants and do not believe in consulting.” While there are many excellent consultants in a variety of industries and most mean well, we…

When Is It Time to Fire My Practice Manager?

Loyalty and Turnover are Important Loyalty in the medical field and in practice management is important. Turnover is not a positive in most cases. With that said, there is a time and a place for healthy turnover.  YellowTelescope believes that loyalty does not mean you keep all of your employees forever. Instead, it means you…

Who Should Perform Patient Consultations Within My Medical Practice?

There Is Always Competition For Medical Services If your practice sees patients on a daily basis who have a choice in provider, then you are technically “selling” yourself and your practice to that patient. Surely, if your practice is a facial plastic surgery practice specializing in facelifts, rhinoplasty, botox and juvederm injections, and more, then…

Does Experience Matter When Hiring Patient Salespeople?

How YellowTelescope Hires Salespeople and Practice Managers YellowTelescope specializes in helping doctors hire, train, manage, and retain the country’s best salespeople (in the medical industry often called Patient Advisors or Patient Care Coordinators) and Practice Managers. Finding great people is both a talent and a skill. Often doctors are taught that experience alone is the…

The Many Misdemeanors of Management (Part 2)

The Many Misdemeanors of Management (Part 2 of 2) By applying these steps, you will develop as a leader and be able to retain quality employees. (Part 2 of 2) – focused on Leadership and the Art of Team Building By Jon Hoffenberg In Part 1 of this two-part series (see “The Many Misdemeanors of Management,”…

The Many Misdemeanors of Management

The Many Misdemeanors of Management (Part 1 of 2) –  By Jon Hoffenberg Imagine your practice without turnover—happy and hard-working employees producing record-breaking numbers annually while you work progressively less, focusing on family, friends, and patient care. This, even in the worst economy in 70 years as revenue has been desiccated for the majority, is what…

Issue #11 – The 7 Steps to Making the Sale | Step 6 – The Doctor Consultation

  Issue #11 – Step 6 to Making the Sale – The Doctor Consultation Once we have established rapport, reviewed the patient’s goals & needs, “built up” the doctor by highlighting accolades, reviewed the procedure exhaustively, and performed a trial close (feeling out patient timeframe, financial readiness, and handling objections), there are only two steps…