ReceptionScope Portal

ReceptionScope Portal


 

Current Webinar

ReceptionScope Webinar 5ReceptionScope 7: How to Handle a Difficult Patient

In this month’s ReceptionScope by YellowTelescope webinar, Executive Vice President of YellowTelescope, Ed Syring, reviews a few psychological concepts and how they apply to dealing with difficult patients. Learn why patients behave poorly and how to help them through the consult process.

Download Webinar 7 Review Worksheet

 


Past Webinars

*Past webinars are only available for 30 days after the live event. For questions, please e-mail abby@yellowtelescope.com.

ReceptionScope Webinar 5ReceptionScope 6: Jon & Abby Role Play the Hits

In this month’s ReceptionScope by YellowTelescope webinar, President of YellowTelescope, Jon Hoffenberg, along with Abby Karcz, review how to handle some of the most common patient questions – you won’t want to miss this “album.”

Download Webinar 6 Review Worksheet

Visit the RecipeScope Cookbook


ReceptionScope Webinar 5ReceptionScope 5: The Doctor is Out – What to Do on Dead Days

In this month’s ReceptionScope by YellowTelescope webinar, Director of Training and Marketing YellowTelescope, Abby Karcz, shares 11 ideas on how to maximize your time on slow days when the doctors are out of the office.

Download Webinar 5 Review Worksheet

Visit the RecipeScope Cookbook


Plastic Surgery Front Office TrainingReceptionScope 4: Knowing Your Practice Like the Back of Your Hand

In this month’s ReceptionScope by YellowTelescope webinar, guest speaker and Senior Director at YellowTelescope, Dan Grantham, reviews how to create a doctor stump speech and stay consistent when describing procedures in your office.

Download Webinar 4 Review Worksheet

Download Creating a Stump Speech Worksheet


Front Desk Schedule TrainingReceptionScope 3: How to Cope (or Better Yet, Thrive!) When Running Behind Schedule

In the third ReceptionScope by YellowTelescope webinar, Director Training & Marketing, Abby Karcz, shares action-oriented tips for handling late patients, appointments running behind, and scheduling errors.

 

 


ReceptionScope 2: Schedule Management Mastery

In the second ReceptionScope by YellowTelescope webinar, Guest Speaker, President Jon Hoffenberg and Director Training & Marketing, Abby Karcz, review best practices for schedule efficiency. Learn implementable tips to optimize your practice schedule and maximize sales. Plus, hear about the hot updates monthly raffle and watch our first cooking video.

 



ReceptionScope 1: The Core

In the first ReceptionScope by YellowTelescope webinar, President Jon Hoffenberg introduces what to expect on these monthly webinars and key members of the YellowTelescope staff. Learn the core techniques to answer phones and greet patients properly. Listen as Jon explains the difference between being pleasant to patients and creating a connection with them.